Privacy policy
OVERVIEW
This website (“Site”) is operated by 2BX Apparel Limited. References to the terms “we”, “us” and “our” in this privacy policy refer to 2BX Apparel Limited. 2BX Apparel Limited have a relationship with you and any reference to "you", "your" and "yourself" is a reference to you as an individual who has a relationship with us or is in contact with us.
This privacy notice explains how 2BX Apparel Limited ("we", "our", "us") collects, uses, and protects your personal information when you visit or interact with our website (www.3xpactive.com) and when you engage with us through social channels.
We act as the "controller" of your personal information under UK data protection law. This means we are responsible for deciding how and why your information is used and ensuring your rights are protected.
1. What this notice covers
This notice describes how we use your personal information when you:
- visit our website;
- interact with our online services;
- submit information through forms, contact channels, or account creation.
Please read this notice together with any other privacy information we provide on specific occasions.
2. Personal information we collect
“Personal information” refers to information that identifies or relates to you.
Identity information
Name, social media handles.
Contact information
Email address, postal address, telephone number.
Account information
Usernames, passwords, account preferences, previous purchase history, wish listed or favourited products.
Financial information
Billing address, transaction details. (Payment card details are processed securely by third‑party payment processors and not stored by 2BX Apparel Limited.)
Device information
IP address, browser type, operating system, time zone, usage data and similar technical details collected via cookies. Usage Data including information about how you use our website and any online surveys of facilities available on our website..
Marketing preferences
How you choose to receive marketing communications.
Communications information
Information you provide when you contact us or respond to messages either on email or on social handles or through any other mode of communication
Profile information
Purchase history, preferences, feedback, survey responses.
Sensitive personal information
We do not collect or process special category (sensitive) data.
3. How we collect your information
We collect personal information in the following ways:
Direct interactions
When you create an account, use our website, subscribe to newsletters, contact us, or complete forms.
Automatically
Through cookies and analytics tools that track how you use our site.
Third‑party services
We may receive customer data from marketing partners or analytics providers.
Social media
If you access our site through social login or interact with our social channels.
Events
When you attend an in‑person event hosted by our brand 3XP.
4. How we share your information
We work with third‑party service providers who process personal information on our behalf to help us operate our business. These include:
- website hosting providers;
- analytics and marketing partners; social media marketing platforms or tools to advertise our products
- email communication platforms; loyalty platforms or review platforms
- secure cloud storage providers;
- payment processing services.
- Third party service providers who work with us to deliver products to you and to manage returns
- Third party service providers who work with us to deliver HR, administration and IT services to us
We ensure all third parties follow strict data security standards.
We may also share information:
- with regulators or law enforcement when required by law;
- with professional advisers such as lawyers or auditors;
- in the event of a business sale, merger, or restructuring;
- to protect our legal rights.
We do not sell or rent your personal information.
5. International transfers
If we transfer personal information outside the UK, we use approved safeguards such as Standard Contractual Clauses to ensure your data remains protected.
6. How long we keep your information
We retain your information only for as long as necessary to:
- fulfil the purposes for which it was collected;
- comply with legal obligations;
- resolve disputes; or
- protect our rights.
Retention periods vary depending on the type of information and reason for collection.
7. How we keep your information safe
We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. Access is restricted to employees and partners who need the information to perform their roles.
If you believe your data may have been compromised, please contact us immediately.
8. Your rights (UK data subjects)
Under UK data protection law, you have the right to:
Access your data
Request a copy of the personal information we hold about you.
Correct your data
Ask us to update inaccurate or incomplete information.
Delete your data
Request deletion where we no longer need it or where you withdraw consent.
Restrict processing
Limit how your information is used in certain circumstances.
Object to processing
Object to processing based on legitimate interests or to direct marketing.
Data portability
Receive your data in a structured, machine‑readable format.
Withdraw consent
Where processing is based on consent, you may withdraw it at any time.
We may need to verify your identity before responding to a request. Some rights may not apply in certain circumstances for example, where we must retain data to comply with law.
9. Marketing communications
If you opt in, we may send you updates about products and services via email, whatsapp or SMS.
You can unsubscribe at any time using the link in our messages or by contacting us.
10. Cookies
Our website uses cookies to enhance your experience. For more details, please see our Cookies policy.
11. Contact us
If you have questions, concerns, or wish to exercise your rights, you can contact us at:
2BX Apparel Limited
Email: support@3xpactive.com
Address: 30, Lock Close, Heywood, OL10 2JS